Touchstone Lofts (South) Ltd (“We”) are committed to protecting and respecting your privacy.
This policy and any other documents referred to on it sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).
Data controller – A controller determines the purposes and means of processing personal data.
Data processor – A processor is responsible for processing personal data on behalf of a controller.
Data subject – Natural person
Categories of data: Personal data and special categories of personal data
Personal data – The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.
Special categories personal data – The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs.
Processing – means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Third party – means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.
Touchstone Lofts (South) Ltd is the data controller. This means we decide how your personal data is processed and for what purposes. Our contact details are: 2 Watchfield Ct, Sutton Ct Rd, Chiswick, London, W4 4NA. For all data matters contact us on 0207 870 1117.
We use your personal data for the following purposes:
With reference to the categories of personal data described in the definitions section, we process the following categories of your data:
We have obtained your personal data from you via our website, email or direct contact from you by telephone or in person to our loft showroom, offices or exhibition. We may also have obtained your personal data from an advertisement of our products to which you responded.
a) Personal data (article 6 of GDPR)
Our lawful basis for processing your general personal data:
b) Special categories of personal data (article 9 of GDPR)
No Special categories of data are processed
More information on lawful processing can be found on the ICO website.
Your personal data will be treated as strictly confidential, and will be shared only with your permission obtained by telephone, email or face-to-face. Your personal data will only be shared with a third party to comply with our legal obligations or to ensure the security of our IT systems.
We keep your personal data for no longer than reasonably necessary and we only retain your data for the following purposes and use the following criteria to determine how long to retain your personal data:-
For general enquiries or quotation purposes – 5 years for legitimate business reasons
For sales and after-sales purposes – 7 years for compliance of HMRC requirements and in case of any legal claims/compliants and for legitimate business reasons to comply with our 5- year guarantee
We retain the personal data of our suppliers and business colleagues for the length of our business relationship
We require your personal data as it is a requirement necessary to provide a quotation and is necessary to enter into a contract.
Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:
All data stored on online by Dropbox are encrypted and kept in secure storage servers.
We do not use any form of automated decision making in our business.
If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.
To exercise all relevant rights, queries or complaints please in the first instance contact our data representative on 0207 870 1117.
If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.